PRIVACY POLICY

 

Who are we and what do we do?

 

We are GO Sharing. GO Sharing offers shared (electric) mobility as a new, flexible way of transportation. Our vision is to contribute to a green planet with mobility owned by everyone, shared by everyone. With our shared (electric) vehicles, we connect cities for everyone in a fun and sustainable way. By sharing, we all contribute to a green planet.

 

We offer our services via an application (App). You can find more information about our services on the website: go-sharing.com (Website). Our services, App and Website will collectively be referred to as the Services.

 

In this Privacy Policy we explain which personal data we process when you make use of our Services. We also explain for which purposes we use the personal data, how we protect them and how we store them. This Privacy Policy applies to the Services provided by GO Sharing B.V., GO Sharing Belgium B.V, GO Sharing Austria GmbH and GO Sharing Germany GmbH.

 

 

Privacy and the Privacy Regulation

 

We are all about respecting your privacy and protecting your personal data. We process Personal Data – i.e. all information by which a person can be directly or indirectly identified – in line with the General Data Protection Regulation (GDPR) and other relevant legislation on the protection of Personal Data (collectively referred to as Privacy Regulation).

 

 

Our role as Controller

 

We determine the purposes and means of the processing activities mentioned in this Privacy Policy. This means we act as Controller within the meaning of the Privacy Regulation.

 

 

Which Personal Data do we process and for which purposes do we use them?

 

We may process the following (personal) data from you when you use our App, visit our Website or otherwise use our Services.

 

When you use our App:

 

Personal Data: Purpose(s): Legal ground(s):
Registration via phone number: 

Phone number, first and last name, email address, address (city, street, number and postal code).

Registration via social account:

Data from your Apple, Google or Facebook account (i.e. name, age, email address and profile picture) and the eventual other Personal Data you provide us access to.

 

We use these data to:

  • registrate you as a user of the App;
  • create an account for you within the App;
  • improve the usability of our Services;
  • send you notifications; 
  • and (re)target you on social media for marketing and advertising purposes.
We may process these data because this is necessary to perform our contract with you, i.e. to provide you the Services available through our App. We may process the additional Personal Data voluntarily provided through your social account based on your permission.

In most cases, this permission can be withdrawn in the settings of your social account. We may only send you notifications on your device, if you gave us your permission to do so. You can always withdraw your permission within the App and within the settings of your device.

License verification:
A photo of yourself and a photo of the front and back of your driving license (including: photo, name, date of birth and dates of issue & valid until). Please note: we ask you to hide your national identification number when providing a photo of your driving licence, as we do not need to process your national identification number.
We use these data to:

  • verify your driving license and thus your permission to drive.

 

 

 

 

 

We may process these data, because this is necessary to perform our contract with you, i.e. to verify whether you are suited to use our vehicles as part of the Services.

 

 

 

Location:
Location of the device you use for the use of our Services.

 

We use these data to:

  • see where you are currently located and show you available vehicles nearby; and
  • ensure that you can reserve and (un)lock a vehicle if you are close to the vehicle.
We may process your location data because this is necessary to perform our contract with you, i.e. to enable you to reserve and (un)lock one of our vehicles.

In some cases, your device requests your permission to share the location of your device with us. This permission is required to make use of our Services. You can however withdraw your permission at any time within the App and within the settings of your device.

Details of your rides:
Vehicle license plate, pick-up and drop-off location of the vehicle, route, distance, time, duration and price of the ride.
We use these data to:

  • give you an overview of your rides;
  • give you an overview of the price of the ride and invoice you accordingly;
  • match (received) fines at GO Sharing with the relevant user (see more information below);
  • finetune our value proposition and our Services to your needs;
  • locate our vehicle at the pick-up and drop-off location and track the location of our vehicle during the ride.

 

We may process these data, because this is necessary to perform our contract with you, i.e. to show you your previous rides incl. the costs thereof.

As for the received fines, we may process these data to perform our contract with you, i.e. to forward the received fines to the relevant user (see more information below). Moreover, we also have a legitimate interest to process such information to ensure that the fine is matched with the right user.

As for the location of the vehicle, we have a legitimate interest to process such information to protect our properties (e.g. against loss or theft).

Payment information:

Payment method (credit card, Sofort or iDeal) and payment details (i.e. account number, account holder, payment amount, time of transactions, applicable taxes etc).

 

We uses these data to:

  • send you invoices;
  • process and administer payments;
  • include in our (financial) administration to comply with Tax and Customs Administration regulations; and
  • To charge (traffic)fines (the Fine) and penalties on the basis of the Terms of GO Sharing (the Penalty).
We may process these data, because we need these Personal Data to perform our contract with you.

We are also legally obligated to process and/or share (some of) these data for/with the national tax authorities.

 

 

When you contact us, or we contact you:

 

Personal Data: Purpose(s): Legal ground(s):
If you contact us:

Your name, email address and/or telephone number (depending on how you contact us), and the content of the correspondence between you and GO Sharing.

 

We uses these data to:

  • answer your questions and/or handle complaints
  • support you in using our Services; and
  • improve our Services as a result of questions and feedback received from users.
We may process these data, because we have a legitimate interest to contact and assist you based on your comment or question and to improve our Services as a result of the questions and feedback we receive.
If we contact you regarding a Fine and/or Penalty:

Your name, contact information (email address, phone number and/or address) and rides during the time frame of the Fine/Penalty.

Please note: Fines are sent to the owner of the vehicle, i.e. GO Sharing. We will forward this fine to the user that was driving the vehicle at the timestamp of the fine.

We uses these data to:

  • match the received Fine/Penalty with the user of the vehicle;
  • contact the relevant user to announce the Fine/Penalty; and
  • forward/send the Fine/Penalty to the relevant user.

 

 

We may process these data, because we need these Personal Data to perform our contract with you, i.e. to forward (and collect) received Fines and Penalties to the users that have caused such Fine/Penalty.

 

 

 

 

Newsletters: 

Email address and first and last name.

 

We uses these data to:

  • send you service notifications about the Services you are using.
We may send you newsletters, if you gave us permission to do so.

If you are a paying user, we may send you newsletters based on our legitimate interest to inform you about similar Services.

It is always possible to unsubscribe from our newsletter via the link at the bottom of each newsletter.

Service notifications:

Email address and first and last name.

 

We uses these data to:

  • send you service notifications about the Services you are using.
We may send you service notifications, because we have a legitimate interest to inform you about service updates that are relevant for your use of the Services.
Via our social media pages:

Information you make public, when you leave a comment or otherwise post something on our social media channels.

 

We uses these data to:

  • contact you via our social media channels; and
  • process your feedback left on our social media channels.
We may process these Personal Data, because we have a legitimate interest to process these data and because the visitors voluntarily made this information public. Our social media pages are also controlled by the social medium itself. Please check their own privacy policies, to see how they handle Personal Data:

Facebook: Privacy Policy

Instagram: Privacy Policy

LinkedIn: Privacy Policy

Twitter: Privacy Policy

 

 

When you use our Website:

 

Personal Data: Purpose(s): Legal ground(s):
Technical information:
Information on the device, IP-address and browser used to access our Services.  
We uses these data to:

  • communicate in the same language of the browser;
  • adapt our Website and App to the used device; and
  • improve the usability of our Website and App.
We may process this data because we have a legitimate interest to do so, i.e. to provide you with a good functioning Website and App and improve our Services for our users.

 

 

Cookies

 

We may use functional, tracking and analytical cookies on our Website and within our App. A cookie is a simple small text file that can be stored in your computer when visiting the Website or App. This text file identifies your browser and/or device. When visiting our Website or App again, the cookie ensures that your browser/device is recognized.

 

 

How long do we keep the Personal Data?

 

We will not process or store any Personal Data that we do not need. We store Personal Data for as long as we need it for the above purposes. In this respect, we apply the following retention periods:

  • Account data and details of rides | Your account data and the details of rides are retained as long as your account is activated and will be deleted within 6 months after the deactivating your account (unless stated otherwise below).
  • Driving license | The photo of your driving license will be retained for 30 days or as long as necessary to verify the driving licence. The information retrieved from the driving license is stored as long as your account is activated and/or until the driving license is invalidated.
  • Location data | This information is stored as long as necessary for the purposes stated above.
  • Newsletters | We retain the Personal Data used for sending newsletters until you unsubscribe from our newsletter via the link at the bottom of each newsletter.
  • Personal Data in our correspondence | This data is stored as long as necessary to handle your message/question/complaint.
  • Personal Data in our administration for the tax authorities | We store these Personal Data for seven (7) years, in accordance with our legal obligation.
  • Technical information on the use of our Services | This data is stored as long as necessary for the purposes stated above.
  • After expiry of the aforementioned retention period, we may process and retain certain Personal Data to comply with legal retention obligations and/or for fraud/misuse investigations or to substantiate a (judicial) claim. In such events, we will retain the data separately and only use such data for the aforementioned purposes.

 

Do we share your Personal Data with others?

 

Processors

 

We use Processors to assist us in our Services. Within this context these Processors receive Personal Data from us which they process by our order.

We inter alia use processors for the verification of the driving licence, hosting our data, sending push notifications, support us in providing customer service and for sending (automatic) mails and online forms and provide analytics on out services.

 

Our use of Processors is always in accordance with the Privacy Regulation. We have established contractual agreements with all our Processors in data processing agreements in which – in line with this Privacy Policy – is defined what these Processors may do with your Personal Data, how they must secure it and when it must be deleted. These Processors may only use the data received from us within the scope of our instructions and under no circumstances for other purposes.

 

 

External controllers

 

Your payments will be processed via the third-party payment service provider Sofort (provided by Adyen) and respectively the terms and conditions of those services will apply to the payments you make using them. Any Personal Data you provide to this payment service provider will be processed by the payment service provider (as a Controller) in accordance with its own privacy policy.

 

We are legally obliged to include (some of) the Personal Data in our financial administration, which has to be shared with the national tax authority. The tax authority will process these Personal Data as a Controller in accordance with its own privacy policy.

 

Apart from the above, we will not share your Personal Data with third parties, unless we are (legally) required to do so, for example on the request of enforcement authorities or to substantiate a (judicial) claim.

 

Export of data outside the European Union

 

We may transmit Personal Data to parties outside the European Union, if one of our Processors is established outside the European Union. The Personal Data will only be transferred to countries and/or parties that provide an adequate level of protection in accordance with the European standards.

 

The transmission of data outside the EU will always happen in conformity with the Privacy Regulation (chapter 5 of the GDPR).

 

Security

 

We take appropriate organizational and technical measures to protect Personal Data against loss or other forms of unlawful processing. These measures ensure a level of security that is appropriate to the data we process.

 

 

Amendments to this Privacy Policy

 

We aim to constantly improve our internal procedures and our Services. That is why from time to time we can update this Privacy Policy. If we change our Privacy Policy significantly, we will show you a notification in our App together with a link to the revised Privacy Policy.

 

 

Your rights and our contact data

 

As laid down in the Privacy Regulation, you have the right to:

  • ask us to rectify or update your Personal Data;
  • ask us to remove your Personal Data from our systems;
  • ask us for a copy of the Personal Data we process of you. We can also transmit such copy to another Controller at your request;
  • withdraw your consent to process your Personal Data. This only affects the processing activities that are based on your consent and does not affect the validity of such processing activities before you have withdrawn your consent;
  • object to the processing of your Personal Data;
  • file a complaint with the Dutch Data Protection Authority, if you believe that we process your Personal Data unlawfully.

 

 

The original English version of the Privacy Policy may have been translated into other languages. The translated version of the original English version of the Privacy Policy is a courtesy and office translation only and no rights can be derived from the translated version. In the event of a dispute about the contents or interpretation of the Privacy Policy or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of the Privacy Policy, the English language version shall prevail, apply and be binding and conclusive. The English version of the Privacy Policy shall be used in legal proceedings.

 

 

If you have any questions, comments or concerns regarding the manner in which we handle your Personal Data, please contact us through the contact data below:

 

GO Sharing

T: +43 143 500 79

E: support@go-sharing.at

W: go-sharing.com

 

 

 

 

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